Delivery Policy

At Mishri, we are committed to delivering your orders in a timely and reliable manner. This Delivery Policy outlines how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are subject to confirmation and availability. Once an order is successfully placed, it is typically processed within 1–3 business days.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Shipping Time

After dispatch, orders are generally delivered within 3–10 business days, depending on the delivery location and courier service availability.

Delivery timelines are estimates and may vary due to factors beyond our control.

Delivery Coverage

We currently deliver across most locations within India through our logistics and courier partners.

If delivery is unavailable in your area, we reserve the right to cancel the order and issue a refund for any prepaid amount.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Mishri may offer free shipping on selected products, order values, or promotional campaigns at its discretion.

Order Tracking

Once your order has been shipped, tracking information will be shared through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking details to monitor the status of their shipment.

Delivery Attempts

Our courier partners may make multiple delivery attempts before returning the package.

To avoid delays or returns, please ensure that:

  • The delivery address is accurate and complete.

  • A valid contact number is provided.

  • Someone is available to receive the package.

Address Accuracy

Customers are responsible for providing correct shipping information at the time of placing an order.

Mishri shall not be liable for delays, failed deliveries, or additional charges resulting from:

  • Incorrect address details

  • Incomplete address information

  • Incorrect pin code

  • Invalid or unreachable contact number

Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and orders.

Customers choosing COD are requested to keep the payable amount ready at the time of delivery. Failure to accept COD orders may affect eligibility for future COD purchases.

Delivery Delays

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Transportation disruptions

  • Government restrictions

  • High order volumes

  • Courier partner delays

  • Other unforeseen circumstances

Mishri is not liable for delays caused by events beyond its reasonable control.

Undelivered or Returned Orders

Orders may be returned to us if:

  • The customer is unavailable after multiple delivery attempts.

  • The address provided is incorrect or incomplete.

  • The shipment is refused by the recipient.

  • The location is deemed non-serviceable.

In such cases, re-dispatch or refund eligibility will be reviewed according to our internal policies.

Damaged, Missing, or Incorrect Items

If you receive a damaged, defective, missing, or incorrect item, please notify us within 48 hours of delivery.

To assist with verification, customers may be required to provide:

  • Clear photographs of the package and product

  • Order details

  • An unboxing video, where applicable

Claims submitted after the specified period may not be eligible for resolution.

Risk and Ownership

Ownership and responsibility for the products pass to the customer upon successful delivery at the provided shipping address.

Customers should inspect the package upon receipt and report any concerns promptly.

Contact Information

For any delivery-related questions or assistance, please contact us:

Brand Name: Mishri
Email: help@mishri.live